Account Information ...
The District now offers a Direct Payment Option. Please Click Here for commonly asked questions and the enrollment form.
The water tap, in Colorado, is different than your other utilities. We must have the current owner of the land listed as the owner of the tap since the water is considered real property and is sold with the land. A tap cannot be sold or moved off of the land it is currently on without permission of the District or the District’s Board of Directors.
There are many situations in which the name on the account needs to be changed. Below are several examples and what the District would need from the customer to change the account information:
Sale of Property: The title company, in most instances, will contact the District prior to the closing for a final reading of the meter. This reading is usually taken two days in advance of the closing and represents the end of the responsibility of the seller for the tap and the beginning of the responsibility of the buyer. There is a $25.00 transfer fee collected from the buyer of the property at closing. The District does not turn off water for the sale of a property unless directed to do so. If the water has been off to the property for a time, the District requires someone to meet us at the property when the water is turned back on to prevent possible property damage in the home due to a leak or an open faucet. Our service orders can be performed normally within 4 hours but we appreciate at least a 24 hour notice.
Change of Tenant: The owner or the tenant may call into our office to request a change of billing information. We will send the owner a confirmation letter stating that we received a change of tenant information. The owner is ultimately responsible for the account and therefore any unpaid tenant bills will be directed to the owner for payment. The District, as a courtesy, will send a 60 Day Delinquent Notice and a 90 Day Shut Off Notice, if applicable, to both the tenant and the owner. Tenant information is used for any person or entity that is responsible for the billing but is not the owner of the property.
Name Change: The District requires the appropriate paperwork to be on file indicating the name change. For example, this document may be a Quit Claim Deed which shows the property moving from the old name into the new name.
Death: The District requires a copy of the death certificate or a deed showing current ownership.
Divorce: The District requires a copy of the divorce paperwork indicating the transfer of the property. In most cases, a deed will also be generated and is preferred by the District for proof of ownership.
If you have a situation not outlined here, please just contact the District for guidance on the appropriate proof of ownership.
Foreclosure: The District asks that the property owner call our office to give us information about the situation. The District will shut off the water at the meter to prevent property damage or leaks which will unnecessarily increase the amount due. The District should be contacted prior to the closing of the property to provide the final reading information and the outstanding balance due. The District requires the outstanding bill to be paid before the water will be turned on to a property.
If you are selling your home, the title company, in most instances, will contact the District prior to the closing for a final reading of the meter. If you are not closing with a title company, then the seller or responsible party must contact the District for the final reading and required paperwork. This reading is usually taken two days in advance of the closing and represents the end of the responsibility of the seller for the tap and the beginning of the responsibility of the buyer. There is a $25.00 transfer fee collected from the buyer of the property at closing. The District does not turn off water for the sale of a property unless directed to do so. If the water has been off to the property for a time, the District requires someone to meet us at the property when the water is turned back on to prevent possible property damage in the home due to a leak or an open faucet. Our service orders can be performed normally within 4 hours but we appreciate at least a 24 hour notice.
Meter Readings and Bill Due Dates
Your water meter is most commonly right inside your property line along the county road. The District recommends that for any request to turn water on or off or any other request dealing with the meter pit that you contact the District. The District's responsibility ends at the meter pit and the meter pit is our facility under our maintenance. We are able to respond to your request quickly and ask that you contact us rather than run the risk of damaging our equipment. The Meter is read monthly towards the end of the month and the actual day varies depending on the weekend and holiday schedule of the month. The bills are processed and mailed out on the last day of the month. The bill is due the 15th day of the following month. For example, the bill would be mailed August 31st with a due date of September 15th. Our office staff reviews the usage for the new bill and proactively responds to usages that appear excessively high. Although we cannot be sure how you are using the water, the District is proactive about leak detection for its customers and we do our best to notify you as soon as possible if there appears to be excessively high usage. Please contact our office if you have any concerns or questions about your bill.
How to Read Your Monthly Water Bill
The bill is divided into three sections
1.) The Top Section is the stub that you return to the office with your payment. This section lists your account number, service address, mailing address, and total amount due.
2.) The Middle Section is located in the middle of the bill and states your account number, name and service address, as well as the dates that the meter was read. This is the current billing period of the bill. Under this area you will see to the right a date which indicates the date the meter was read or the date a payment was received. To the left of the date, the PREV. READ and the CURR. READ are the actual reading numbers from the meter. Your usage then is calculated by subtracting the PREV. READ from the CURR. READ and is shown to the right of the readings. The dollar amount due for the indicated usage is to the far right and any surcharges that the account may be in would appear under the reading information.
3.) On the left side bottom portion of the bill, there is a graph that indicates your trend of usage over a 12 month period. The scale or the y-axis of the graph can change depending on the usage. This graph is a visual demonstration of your usage for the past 12 months. To the right of the graph, we list your Water Class information. Taps in the District can have any level of allocation depending on how they were purchased or added onto throughout time. The standard water allocation amount is 70% of 1.000 Acre Foot which equals 228,000 gallons. The District issues 70% because it is the historic delivery of the Colorado-Big Thompson Project. Some years are lower and some years are higher depending on environmental factors but the District has been able to make up the difference on the lower years and provide storage for the higher years. Transferred Water refers to Rental Water that has been transferred to the account for alleviation of the water surcharge. Allocation Adjustment is used when Rental Water is utilized but the account is already in the red or has a negative water allocation. The District has to bring the account back to zero and then apply the transferred water or the customer would be paying twice for the use of the Rental Water. The Less YTD Usage is the actual amount of water that the account has used year to date (YTD). Your allocation amount plus any transfers minus the Less YTD Usage thus equals the Remaining Water Allocation which is the amount of water you have left to use in the water year without entering into the surcharges.
Plant Investment Class is listed below the water allocation class and can also vary in allocation depending on how the account was purchased or added to throughout time. The Plant Investment Allocation is also 70% of 1.000 Acre Foot which equals 228,000 gallons. The Plant Investment can be grandfathered to an account due a change in the District billing system effective in 2000. Thus to make the change an easier transition, some accounts were grandfathered at 1998 usage. The grandfathering on the account is only valid for the current owner of the account or a direct family member who may purchase the property. If the property is sold to someone other than a direct family member, then the grandfathering would become void. The Less YTD Usage is the actual amount of plant investment allocation that the account has used year to date (YTD). Your allocation amount plus any grandfathered Plant Investment minus the Less YTD Usage thus equals the Remaining Plant Investment Allocation which is the amount of allocation you have left to use in the water year without entering into the surcharges.